Late-stageCybersecurity

Replacing weekly manual dashboard clean-up with nightly correction flows

Manual dashboard clean-up retired

SalesforceMarketoLeanDataSlack
Play leadKyleeGTM Architect · LeanScale

The problem

Attribution reporting was only ever as good as the last manual clean-up. Lead tier and channel values drifted, the most-recent-campaign-response field went stale, and a race condition in the self-service demo flow meant some of the highest-intent inbound was attributed to the wrong source.

The play

  1. 1
    Nightly correction flows instead of weekly clean-up

    Stood up nightly CRM flows to auto-correct lead tier and channel values, plus a real-time flow to fix stale most-recent-campaign-response data, moving the correction from a person's recurring task to the platform.

  2. 2
    Fixing the race condition on high-intent inbound

    Built a flow to resolve the race condition in the self-service demo path that had been mis-attributing the inbound leads with the strongest buying signal.

  3. 3
    Reporting rebuilt on corrected fields

    Rebuilt the marketing-operations reporting dashboard on top of the now self-correcting fields, so the dashboard stops being a manual artefact.

  4. 4
    Closing the routing gaps

    Extended lead-conversion alerts to partner-sourced deals so both the partner-facing manager and the direct account owner are notified, corrected country-based routing to weigh both the person's country and the company's headquarters country, and routed inbound top-tier ABM leads to a single dedicated SDR.

  5. 5
    Demo views turned into routed intent signals

    Scoped and built the interactive-demo integration so demo views become account-level intent signals with alerts to the SDR in chat and in the CRM.

  6. 6
    The campaign calendar running underneath it

    Ran the recurring campaign motion throughout, a customer-education email series, prospect newsletters, a webinar demo series and conference follow-up sends, and rebuilt the email master template across two versions with dark-mode CTA themes and a documented change log.

What it moved

Manual dashboard clean-up retired

Nightly flows now auto-correct lead tier and channel values and a real-time flow fixes stale campaign-response data, ending the recurring manual clean-up that attribution reporting had depended on.

High-intent inbound attributed correctly. A flow resolved the self-service demo race condition that had been assigning the wrong source to the highest-intent inbound leads.

From a LeanScale case studyRead the full case study →

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