6plays led
18plays they also work on
14systems in the stack
2/4practices they lead plays in
The systems in the plays Christopher leads, in the order data moves through them. Lime marks the ones that come up most; the number is how many open roles ask for each.
From LeanScale's case studies. Play leads are whoever has spent the most delivery time on that kind of work.
6 steps
A self-serve hygiene audit, then only the cleanup the customer actually approved
Roughly 155 stale deals were flagged for the team to close out or re-date
Data hygiene and dedupe
5 steps
Deduplicating a sprawling CRM and rebuilding the recurring-revenue roll-up
CRM base cleaned and deduped
Customer health and CS ops
+1
7 steps
Folding a second business unit's customer-success operations onto one platform, and rebuilding the health score on the way
Structured plans and segments migrated and confirmed complete
Renewals and expansion
4 steps
Moving a customer book off spreadsheets and automating renewals
Customer book in the CRM
Data hygiene and dedupe
6 steps
The scoring model wasn't broken, 90,000 contacts had no industry
~90 bad merges caught before reporting
Enrichment engine setup
6 steps
Turning an inherited enrichment platform into something the marketing team can run
Roughly 14 in-flight and three completed enrichment workstreams over about six months
